Very Important Information for Your Stay
A Warm Welcome to Emma Deluxe Apartments
📍 Fürth 153, 5721 Kaprun
🌐 www.aparthotel-kaprun.com
All apartments are air-conditioned during the summer months and offer a pleasantly cool indoor climate. Our year-round heated outdoor pool is available to you 24/7 during summer.
Please note that we do not offer room service or interim cleaning.
Location & Arrival
📍 Google Maps:
https://maps.app.goo.gl/xNsbn6GiZJgKVEKz6
- Kaprun: 2 minutes
- Zell am See: 10 minutes
- Free bus & ski bus stop directly in front of the building
- Train station only a few minutes away
- Kitzsteinhorn, Maiskogel, Areit & Schmittenhöhe nearby
Before Arrival
Please send the following information by email before your arrival:
📧 office@aparthotel-kaprun.com
- First and last name
- Phone number
- Car registration number
Direct bookings receive the check-in link automatically.
Check-in
- Check-in from 16:00
- Early check-in available on request (€80 fee)
- Arrivals after 19:00 only by prior arrangement
- Key box code will be sent after successful check-in approval
Security Deposit & Apartment Key
💳 Security Deposit: €500
- Secure payment link sent before arrival
- Refunded on departure day if no damages are found
⚠️ Note: All apartments are carefully inspected before arrival and video documentation is created for security purposes. Normal wear and tear is recorded to avoid misunderstandings.
🔑 Apartment Key:
- Access to the main entrance
- Access to the apartment
- Access to the ski room
- Access to the bike room
- Lost key fee: €250
Apartment Facilities
- Fully equipped kitchen
- Ceramic hob
- Oven
- Microwave
- Nespresso coffee machine
- Kettle
- Toaster
- Fridge with freezer compartment
- Dishwasher
- Dishes, cutlery, glasses
- Pots & pans
- Cooking utensils
- Cleaning starter set (dish soap, tabs, sponge)
- Bathroom with shower & toilet
- Underfloor heating
- Starter set including bed linen, towels & toiletries
Guest Security
CCTV surveillance is installed in all public areas:
- Underground garage
- Parking area
- Stairwell
- Ski room
- Laundry room
- Entrance area
- Lobby
Bread Delivery Service
- Order by 19:30 the day before
- Minimum order value: €12
Bakery Katschner
📞 06547 8241
🌐 https://g.co/kgs/z6qP8Ch
Towels & Linen
Upon arrival, each guest will find:
- 1 large towel
- 1 pool & sauna towel
- 1 towel per person in each bathroom
- Free towel change every 3 days upon request
Pool
- 01 May – 31 October: Open 24/7
- Winter & low season: 15:00 – 19:00
- Please use swimwear only
Wellness Area
Winter High Season
- Daily from 15:00 – 19:00
- For guests aged 16+
- Free of charge for our guests
Summer & Low Season
- No age restriction
- Available upon request for an additional fee
- Reservations must be made by 11:00 on the same day
- Reservations via WhatsApp or SMS only
The sauna is reserved exclusively for the apartment that made the booking.
Available daily between 15:00 and 19:00.
Cost: €30 per hour including sauna towels.
The entire wellness area, including the steam bath, will be reserved exclusively for you.
Please send your reservation by 11:00 at the latest, including apartment number, preferred time and number of guests.
Dogs
Dogs are welcome upon request only due to allergy-friendly apartments.
- €30 per night and pet
- More than two dogs upon request
Laundry Room
- Located on the ground floor
- Two washing machines available free of charge
- Two dryers available free of charge
- Detergent is not provided
Mid-Stay Cleaning
- Available upon request
- Fee: €160
- Includes bed linen and towel change
Parking & EV Charging
- 2 free parking spaces per apartment
- EV charging station available upon reservation
- Flat fee: €40
Wi-Fi
Network: Emma Deluxe
Password: deluxe5721
Ski & Bike Room
- Ski room with boot heater
- Accessible only with apartment key
- Secure bike storage available during summer
- Video monitored
Ski & Snowboard Rental
Receive up to 20% discount at our partner shop Eurosport exclusively via the following link:
https://www.skirentals.at/emmadeluxe.html
Local Activities & Information
For information about events, hiking trails, ski passes, lift opening times and more:
Digital Guest & Mobility Card
No overpriced summer card required.
Free guest and mobility card with discounts throughout the region:
Contact & Availability
Our Back Office team is available daily:
- 08:00 – 11:00
- 16:00 – 19:00
Please contact us preferably via WhatsApp or SMS:
📞 +43 664 452 3636
📧 office@aparthotel-kaprun.com
🌞 We wish you a safe and pleasant journey and look forward to welcoming you soon!
Kind regards
Your hosts Natalie & Cornelis and our team
Emma Deluxe Apartments
📍 Fürth 153, 5721 Kaprun
🌐 www.aparthotel-kaprun.com
Owners: Natalie & Cornelis van der Vorm
